Once an order has been confirmed, it can’t be modified or adjusted.

Address updates can be requested, but are not guaranteed. Please review your information before you checkout.

If your address is incorrect, you can contact Customer Support with your order number and email address to submit an address update request.

Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible. Cancellations are not guaranteed.

Disclaimer: The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations. For more information, please review our terms of use.

You have up to 7 days upon delivery to return items purchased on stussy.com.

Visit our self service returns portals by simply clicking the link below:

– Returns Portal HERE

– All return submissions are subject to review.

Every order is subject to review. The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.

Orders are processed Monday – Friday and shipped within 3-7 business days, excluding the weekend and major holidays.

Once your order is shipped, you will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.

Yes, we ship to select countries internationally. Please note that orders shipped outside the U.S. are subject to non-refundable customs duties and taxes, which are factored into your total paid at checkout via Global-E.

Stussy.com currently ships to the following countries: AR, BR, CA, CO, CR, DO, EC, HK, ID, IL, KW, MY, MX, PA, PH, QA, RU, SA, SG, TW, AE, UA, UY, VN, ZA

Packages occasionally arrive after the stated delivery time. Please allow 48 hours before reaching out — if your order still hasn’t shown up, contact us at support@stussy.com and we’ll look into it..

Orders may be canceled due to payment processing issues or limited stock availability. If your order was canceled, we recommend contacting your financial institution to ensure your billing information is up to date before placing a new order.

Stussy.com and Global-E accepts all major credit cards including:
Visa, MasterCard, American Express, Discover, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.

Other payment methods will vary per region: Apple Pay, Google Pay, etc.

International orders will appear as Global-E on bank statements.

In order to identify the best fit, please visit our size guide. Additional fit details, such as garment measurements can be found on the product page specific to the item.

Measurements are displayed in inches unless otherwise noted. For further assistance, contact support@stussy.com.

Subscribe to our Newsletter or follow us on Instagram for early release information.

Our Team will respond within 24-72 hours. Excluding weekends and major holidays.

Once your order has been returned to our warehouse, it will be fully refunded upon delivery. We do not re-ship orders.

Once your order is placed, we are unable to combine shipments on multiple orders.

Please contact support@stussy.com within 24-48 hours of delivery. In your email, we ask that you provide detailed images of the product(s) in question and the packing slip for your order.

Online orders must be returned through our online return portal as chapter stores only accept returns for in-store purchases. No exceptions.

Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.

All sales are final for any purchases on Nike, limited editions, and special collaboration items.

Stussy.com displays real time-inventory. Unfortunately an item is no longer available if you don’t see it on our website. Please note some items will allow you to sign up for back in stock notifications in product details.

We do not include prices on our packing slips.

We do not offer gift receipts or gift cards.

We do not offer exchanges. You will have to contact the purchaser to return the product and purchase the updated item we have in stock.

Stickers are included in online orders but aren’t guaranteed, as they’re subject to availability.