Last Updated: August 13, 2026
At Stussy Studio, we want you to receive your order in good condition. This Refund & Return Policy explains when returns or refunds may be accepted for purchases made through https://stussystudio.com/.
1. Refunds Are Only Available for Damaged or Defective Products
Stussy Studio only provides refunds when a product arrives damaged, defective, or materially damaged during delivery, subject to our review and approval.
Refunds are not available for any other reason, including but not limited to:
- Change of mind
- No longer wanting the product
- Ordering the wrong product
- Ordering the wrong size or color
- Personal preference
- The product not meeting personal expectations
- Failure to review product information before purchase
- Minor differences in color or appearance caused by screen or device settings
- Normal wear and tear after use
- Damage caused by misuse, improper handling, or accidents
- Damage caused after delivery by the customer or a third party
2. Condition of the Product
To be eligible for consideration for a refund due to damage or a defect, the product should be returned in the condition in which it was received, to the extent reasonably possible.
We may request photographs, videos, order information, packaging information, or other evidence to evaluate the reported damage or defect.
3. Reporting a Damaged or Defective Product
If your order arrives damaged or defective, you must contact us as soon as reasonably possible after receiving the order.
Please email us at:
Your message should include:
- Order number
- Name used for the order
- Description of the damage or defect
- Photographs showing the product and damage
- Photographs of the original packaging, if applicable
- Any other information reasonably requested by our customer service team
Failure to provide sufficient information may delay our ability to evaluate your request.
4. Review and Approval
All damage-related refund requests are subject to review.
Submitting a refund request does not automatically guarantee a refund. We will review the information provided and determine whether the product qualifies under this policy.
If the damage or defect is confirmed and the request is approved, we will provide instructions regarding the return of the product, where a return is required.
5. Return Shipping for Approved Claims
If we determine that a product qualifies for a return because it arrived damaged or defective, we will provide appropriate return instructions.
Do not send a product back to us without first contacting shawn@stussystudio.com and receiving return instructions.
We are not responsible for products returned without prior authorization or sent to an incorrect address.
6. Refund Process
Once an approved damaged or defective product has been received and reviewed, an eligible refund will be processed to the original payment method used for the purchase, unless otherwise required by applicable law.
The time required for the refund to appear in your account may depend on your bank, credit card issuer, or payment provider.
Stussy Studio does not control the processing time of third-party financial institutions.
7. Non-Refundable Orders
Except where required by applicable law, purchases are final and are not eligible for a refund due to reasons other than an approved damaged or defective product.
This includes products that are:
- Unwanted after purchase
- Incorrectly ordered by the customer
- The wrong size
- The wrong color
- No longer needed
- Different from the customer’s personal expectations
- Showing normal signs of use or wear
- Damaged through customer misuse or improper handling
8. Exchanges
Stussy Studio does not guarantee exchanges for products that are unwanted, incorrectly ordered, or no longer desired.
If an item is damaged or defective, please contact us first so that we can review the issue and determine the appropriate resolution.
9. Sale or Promotional Items
Unless otherwise stated at the time of purchase or required by applicable law, promotional or discounted products are subject to the same damage-based refund requirements described in this policy.
10. Product Damage After Delivery
Refunds are not available for damage that occurs after successful delivery as a result of misuse, accidents, improper storage, improper care, unauthorized alterations, or normal wear and tear.
Customers are responsible for taking reasonable care of products after delivery.
11. Policy Changes
Stussy Studio reserves the right to update or modify this Refund & Return Policy from time to time.
Any changes will become effective when the updated policy is posted on the Website, unless otherwise required by applicable law.
12. Contact Us
If you have received a damaged or defective product and would like to submit a refund request, please contact us:
Stussy StudioWebsite: https://stussystudio.com/
Email: shawn@stussystudio.com
Please include your order number and clear photographs of the damaged or defective product when contacting us.