Last Updated: August 13, 2026
At Stussy Studio, we are committed to providing a smooth and reliable shipping experience for every order placed through our website, https://stussystudio.com/. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed after payment has been successfully received and the order has been confirmed.
Please allow reasonable processing time before your order is shipped. Processing times may vary depending on product availability, order volume, holidays, weekends, or other circumstances beyond our reasonable control.
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.
2. Shipping Methods
We may offer different shipping methods depending on the destination, product availability, and shipping address.
Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping charges are generally based on the shipping method and destination selected at checkout.
3. Delivery Times
Estimated delivery times are provided for convenience and are not guaranteed unless expressly stated otherwise.
Delivery may be delayed because of circumstances including:
- Severe weather or natural disasters
- Carrier delays
- Holidays or weekends
- Incorrect or incomplete shipping information
- Customs or regulatory delays
- High order volumes
- Other circumstances beyond our reasonable control
If your order is delayed, please allow additional time for delivery before contacting us.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- ZIP or postal code
- Country
- Phone number, where required
We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.
If you realize that you entered an incorrect shipping address, please contact us as soon as possible at shawn@stussystudio.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
5. Order Tracking
When tracking information is available, we may provide it to you through your order confirmation or shipping notification.
Once an order has been handed over to the shipping carrier, tracking information and delivery updates are generally controlled by the carrier.
Please note that tracking information may take some time to become active after shipment.
6. Shipping Delays
Although we work to have orders delivered within the estimated timeframe, we cannot guarantee a specific delivery date or time.
Stussy Studio is not responsible for delays caused by shipping carriers, weather conditions, customs processing, incorrect addresses, transportation disruptions, or other events outside our control.
If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery.
7. Lost, Stolen, or Damaged Packages
If your tracking information indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, mailrooms, or other secure delivery locations.
You should also contact the shipping carrier directly to report the issue.
If your package arrives damaged, please contact us at shawn@stussystudio.com as soon as reasonably possible and provide your order information and, where applicable, photographs of the damaged package and products.
We will review the matter and determine the appropriate resolution in accordance with our applicable policies and the circumstances of the order.
8. International Shipping
If international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are generally the responsibility of the customer unless otherwise stated at checkout.
International delivery times may vary because of customs clearance and other factors outside our control.
9. Multiple Items and Partial Shipments
Depending on product availability and fulfillment requirements, items from the same order may be shipped separately.
If an order is shipped in multiple packages, you may receive separate tracking information for each shipment when tracking is available.
10. Shipping Restrictions
Certain products or destinations may not be eligible for shipping.
We reserve the right to restrict or decline shipment to particular locations where required by applicable law, carrier restrictions, product requirements, or other operational considerations.
If we are unable to ship an order to the address provided, we will contact you using the information associated with your order.
11. Changes to Shipping Information
If you need to update your shipping information after placing an order, contact us as soon as possible at:
Email: shawn@stussystudio.com
We will make reasonable efforts to accommodate a requested change, but changes cannot be guaranteed once an order has entered processing or has been shipped.
12. Shipping Costs
Applicable shipping charges, if any, will be presented during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, shipping method, order size, and other applicable factors.
13. Contact Us
If you have questions about your order or this Shipping Policy, please contact us:
Stussy Studio17426 Daimler Street
Irvine, CA 92614
Website: https://stussystudio.com/
Email: shawn@stussystudio.com
We will make reasonable efforts to assist you with shipping-related questions and concerns.